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FAQ

Was ist der Unterschied zwischen Storno und Retoure (Return)?

Kurzfassung:

Storno = keine Ware versendet, kein Geld geflossen
Retoure (Return) = Ware war versendet und wird zurückgegeben

Storno

Ein Storno kommt zum Einsatz, wenn eine Bestellung zwar aufgegeben wurde und bereits eine Rechnungsnummer existiert, aber weder bezahlt noch versendet wurde.Die ursprüngliche Bestellung bleibt bestehen und wird durch eine Storno-Rechnung kaufmännisch neutralisiert. Es findet kein Geldfluss statt.

Typisch für:

Nichtzahlung (z. B. Vorkasse nicht eingegangen)
Abbruch vor Versand

Retoure (Return)

Eine Retoure liegt vor, wenn die Ware bereits versendet (und in der Regel bezahlt) wurde und der Kunde diese ganz oder teilweise zurücksendet.Dafür wird eine Return-Bestellung mit Gutschrift erstellt und der entsprechende Betrag erstattet.

Typisch für:

Widerruf
Rückgabe wegen Mängeln oder Nichtgefallen

Merksatz

Ware war nie draußen? → Storno.Ware war draußen und kommt zurück? → Retoure.

Beide Prozesse sind eigene Workflows mit eigenen Belegen und keine bloßen Statusvarianten derselben Bestellung.

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